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Cookies Policy

This Cookies Policy explains how Royal Reels Casino uses cookies and similar technologies when you visit or use our website. It explains what these technologies do, why they may be used, and the choices available to you.

Royal Reels Casino operates under a gaming licence issued by the Curaçao Gaming Control Board. The platform uses 256-bit SSL encryption, PCI DSS compliance protocols, and submits its random number generators to independent audits by iTech Labs.

About cookies

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support the delivery of online services. Other technologies, such as pixels, tags, software development kits and browser storage, can perform similar functions. In this policy, we refer to cookies and these related technologies together as cookies.

Royal Reels Casino may use cookies when you browse our website, create or access an account, use gaming or account features, make a transaction, manage your preferences or interact with communications from us. The exact cookies used may depend on the pages and services you access, the device you use and the settings you select.

Some cookies are placed by Royal Reels Casino, while others may be placed by service providers that support website operation, security, analytics, payments, communications or advertising. These providers may process information collected through cookies in accordance with their own terms and privacy information, as well as any arrangements they have with us.

This policy should be read together with our Privacy Policy and any other notices displayed on the website. If there is a difference between this policy and a specific cookie notice or preference tool, the more specific notice may apply to the relevant technology or service.

Why we use cookies

Cookies can help us provide a reliable and secure experience. They do not all perform the same function, and some may be used for more than one purpose. Depending on the service and your choices, cookies may be used to:

  • Keep the website available and allow pages, games and account areas to function correctly.
  • Remember information during a browsing session, such as selections, language or other preferences.
  • Recognise whether a user is signed in and maintain a secure account session.
  • Support identity, age and account checks where these are required for access to particular services.
  • Help detect unusual activity, prevent fraud, protect accounts and maintain the security of our systems.
  • Remember responsible gaming, privacy and cookie preferences that you have selected.
  • Understand how visitors use the website, including which pages or features are used and whether errors occur.
  • Measure the effectiveness of website content, communications and promotional activity.
  • Deliver information or advertising that may be more relevant to your interests, where this function is available and permitted.
  • Compile reports and statistics so that we can maintain, test and improve our website and services.

Strictly necessary cookies

Strictly necessary cookies support core website functions. They may be needed for navigation, account access, security, session management, fraud prevention and the delivery of services that you request. Without these cookies, parts of the website may not operate properly. These cookies are generally not used to build a marketing profile. Depending on how they are used and applicable requirements, they may not be optional.

Preference and performance cookies

Preference cookies remember choices made by you, while performance or analytics cookies help us understand how the website performs. They may show us information such as the pages visited, the features used, the type of device or browser involved, and whether a page has displayed an error. This information may be combined into reports and is intended to help improve the website rather than identify you directly. Where required, these cookies will be used only after you provide the relevant permission.

Marketing and similar cookies

Marketing cookies and similar technologies may help measure campaigns, limit repeated advertising, understand interactions with promotional content or present information that may be more relevant to you. They may involve approved third parties. These technologies are not intended to change the rules of a game or guarantee any result. They may be disabled through the cookie settings available on the website or through your browser controls, subject to the options provided.

Third-party services, information and updates

Some features may rely on third-party services. For example, providers may help with website analytics, security monitoring, payment processing, customer communications, technical hosting or the presentation of embedded content. These providers may use cookies or related technologies to provide their services. Royal Reels Casino expects relevant providers to handle information in a manner consistent with applicable obligations and the services they perform for us.

A cookie may collect information such as an online identifier, device or browser information, approximate location derived from technical data, pages visited, actions taken, session information and preference choices. Information collected through cookies may be linked with account or transaction information where this is necessary for security, service delivery, legal compliance or another stated purpose. We do not treat cookie data as permission to ignore responsible gaming, privacy or security requirements.

We retain information collected through cookies only for as long as reasonably necessary for the purpose for which it was collected, to maintain records, resolve disputes, protect our services, meet legal obligations or support legitimate business needs. Retention can vary depending on the type of cookie, the service involved and the settings applied.

Changes to this Cookies Policy

We may update this Cookies Policy when our website, services, technologies or legal obligations change. The latest version will be made available on this page, with the date or other update information shown where appropriate. If an update materially changes how optional cookies are used, we may provide an additional notice or ask you to review your preferences again.

Questions and privacy requests

If you have a question about this Cookies Policy, want to understand a cookie preference or wish to exercise a privacy right, please use the contact or support options displayed on the Royal Reels Casino website. We may need to verify your request before taking action and may be unable to remove cookies that are required for essential security, account or service functions.

By continuing to use the website after reviewing any relevant notice, you acknowledge that necessary cookies may be used to operate the service. Optional cookies will be handled according to the choices available through the website, your browser and any applicable privacy requirements.